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Privacy and cookies policy



Charles Bloe Training Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Part 1: Personal information and privacy



1. Introduction



1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By continuing to use our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information



2.1 A certain level of personal information is required when registering with our site and opting not to provide this information will mean that you will not be able to utilise certain areas of our products or services. We may collect, store and use the following kinds of personal information:
  • Information about your computer and about your visits to and use of this website.
  • Information that you provide to us when registering with our website and /or subscribing to our email notifications and /or newsletters.
  • Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services.
  • Information relating to any purchases you make of our courses.
  • Information contained in or relating to any communications that you send to us or send through our online forms.
  • Information that you post to our website (e.g. our blog) for publication on the internet.
  • Any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

3. Using your personal information



3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
  • Administer our website and business.
  • Enable your use of the services available on our website.
  • Send statements, invoices and payment reminders to you, and collect payments from you.
  • Send you non-marketing commercial communications.
  • Send you email notifications that you have specifically requested or send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter).
  • Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
  • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).
  • Deal with enquiries and complaints made by or about you relating to our website.
3.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
3.4 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.5 All our website financial transactions are handled through Paypal. You can review their privacy policy here. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information



4.1 We may disclose your personal information to any of our employees, insurers, professional advisers or suppliers insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
  • To the extent that we are required to do so by law.
  • In connection with any ongoing or prospective legal proceedings.
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk.
  • To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
  • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.3 We occasionally run banner ad campaigns or track links from third party advertisers, such as Double-Click and Trade Doubler. Some of our advertisers use third-party companies to serve their advertisements on our sites and, in some cases, in our HTML-formatted newsletters. In both cases, these third-party advertising companies employ cookie and web bug technologies to measure advertisement effectiveness. We do not give any personally identifiable information to them as part of this relationship. Unless you visit the website of these companies and provide them with personally identifiable information about yourself, these tracking technologies tell those advertisers nothing about who you are. Our advertisers’ use of tracking technology is subject to their own privacy policies. If in doubt about any of this please do not hesitate to contact us with regard to a particular campaign, and we will endeavour to answer any questions you have.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers



5.1 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.2 In order to for us to provide you with our online education services your account information may be transferred outside the EU. Where this happens the companies we use to manage your personal information will be expected to provide the same or better level of data protection as if your information was being handled in the UK.
5.3 You expressly agree to the transfers of personal information described in this Section 5.

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6. Retaining personal information



6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
  • To the extent that we are required to do so by law.
  • If we believe that the documents may be relevant to any ongoing or prospective legal proceedings.
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of your personal information



7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.4 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments



8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Your rights



9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
  • The payment of a fee.
  • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites



10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Third-Party Advertisement Servers



11.1 We occasionally run banner ad campaigns or track links from third party advertisers, such as Double-Click and Trade Doubler. 11.2 Some of our advertisers use third-party companies to serve their advertisements on our sites and, in some cases, in our HTML-formatted newsletters.
11.3 In both cases, these third-party advertising companies employ cookie and web bug technologies to measure advertisement effectiveness. We do not give any personally identifiable information to them as part of this relationship. Unless you visit the website of these companies and provide them with personally identifiable information about yourself, these tracking technologies tell those advertisers nothing about who you are. Our advertisers’ use of tracking technology is subject to their own privacy policies. If in doubt about any of this please do not hesitate to contact us with regard to a particular campaign, and we will endeavour to answer any questions you have.
11.4 We do not make any personally identifiable information available to other companies or individuals. We do aggregate information to demonstrate overall trends and preferences of the member base with advertisers and other third parties for marketing, promotional and other purposes. We do not disclose to these entities any information that could be used to identify you personally.

12. Updating information



12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

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Part 2: Cookies



1. About cookies



1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
1.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
1.5 Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

2. Our cookies



2.1 As a registered user cookie information may be used to automatically log you in to our website when revisiting, and provide us with a date of last entry. Overall, cookies must be enabled on your PC as the technology we use to log member sessions on our site is reliant on those privacy settings. The cookie entered onto your PC when visiting Charles Bloe Training Ltd is only able to be accessed by our site, and we cannot read any other cookies from other sites on your machine.
2.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

3. Analytics cookies



3.1 We use Google Analytics to analyse the use of our website.
3.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
3.3 The information generated relating to our website is used to create reports about the use of our website.
3.5 Our analytics service provider’s privacy policy is available online.

4. Blocking cookies



4.1 Most browsers allow you to refuse to accept cookies.
4.2 Blocking all cookies will have a negative impact upon the usability of many websites.
4.3 Blocking cookies may prevent you from taking full advantage of our website.

5. Deleting cookies



5.1 You can delete cookies already stored on your computer.
5.2 Deleting cookies may have a negative impact on the usability of many websites.

Part 3: Our details



1. This website is owned and operated by



Charles Bloe Training Ltd
No.1 Beinn Ghuilbinn
Osprey Grange
Aviemore
PH22 1LB
Company Reg No: 224189

You can contact us by writing to the business address given above, by using our website contact form, or by telephone on 01479 812 319.

Part 4: Information Commissioner’s Office



If you feel that your questions relating to our privacy policy have not been handled to your satisfaction you have the right to complain to the Information Commissioner’s Office.

Further information


Please contact us if you would like more information about our courses, or if you would like to discuss your training needs.

Tracy Hamilton, Course Administrator


Tel: 01324 411 013      Email: tracy.hamilton@cb-training.com      Online enquiry form

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