COVID-19: General Information

As a quality training provider our aim is to keep managers and learners both informed and safe

Our key message is that we want to work with all our clients in a proactive way to ensure those in need still receive quality care, staff maintain compliance and everyone’s well being is maximised. This is inline with the guidance from the Care Quality Commission:

“We recognise that during this period your priority is to provide care to people and this may mean training is delayed. However, it’s important you make every effort to ensure your staff are competent, confident and skilled in providing safe care to the people using your service.”

CBT: keeping you informed

We recognise that we are in an evolving situation and that devolved areas of the UK currently have different levels of guidance regarding easing ‘lockdown’ restrictions. We want to continue to facilitate your staff’s learning, however everyone’s safety and well being remains our paramount concern. 

June 2020

We are not as yet routinely offering face-to face-training. Instead, we are looking at each request on a case by case basis.

Should you want us to deliver face-to-face training please consider these points:

  • If you are providing the venue we would be asking you to risk assess it – particularly around size / ability for social distancing etc. We will be adhering to social distancing wherever possible and minimising time where this isn’t possible (e.g. trainer and delegate demonstrations / instructions). We normally say 12 for most clinical training subjects but this may have to be reduced according to size of room. 
  • All delegates will need to adhere to strict infection control – handwashing and wearing PPE (face coverings) especially when social distancing may not be maintained, e.g. clinical skills demonstrations / supervision.
  • Delegates won’t be able to touch training equipment unless during practical demonstrations.
  • Delegates will be asked not to attend if any symptoms of COVID19 and also to sign a disclaimer form on the day (this includes keeping their data secure and releasing it in the event of track and trace).

We are continuing to offer virtual training options for mandatory, clinical and complex care subjects. These interactive sessions  can be complemented by our online courses.

CBT: keeping you safe

We are monitoring government and regulatory body guidance on a regular basis. As such we are hopeful that face-to-face training may be possible for certain groups of staff in the coming months.

  • In the first instance, it is likely that we will offer face-to-face training for health and social care staff who require training on a clinical skill either for the first time or where competency has lapsed.
  • We will continue to offer routine ‘refresher’ training via our virtual classroom / online training.

As we look to the future of face-to-face training we are guided by the requirements which have been created by the First Aid Awarding Organisation Forum and First Aid Quality Partnership (below) and will adapt for other aspects of clinical training.

Delivering first aid training during the COVID19 pandemic

  • A training provider should risk assess their training delivery and mitigate all risks of possible spread of COVID-19.
  • A training provider should design lessons to ensure that there is no a 2m distance maintained unless close contact is absolutely necessary for teaching or assessment purposes. Sensible adaptions to training and assessment activities must be introduced to achieve this.
  • A training provider should ensure appropriate hand-washing facilities and / or alcohol hand sanitisers are available for use as learners enter and exit the training room and throughout their time in the classroom.
  • Where close contact is absolutely necessary and it is teaching and assessment related to a situation where a first aider would be expected to wear PPE, PPE must be used.
  • A training provider should have in place a process for preventing those with possible COVID-19 symptoms (fever, a new cough or loss of smell/taste) from entering the classroom. They must also have in place a process to manage instances of people who develop symptoms during the delivery of any training.
  • A training provider should have a process in place to be notified, then ‘track and trace’ other learners if someone on the course develops symptoms within 2 weeks of attending first aid training.
  • All equipment that is used by learners must be thoroughly cleaned before use by an individual learner.
  • The first aid taught must reflect protocols that ensure the safe performance of first aid during the current COVID-19 outbreak that is supported by a body of medical opinion and the Resuscitation Council UK. This must still include the teaching of rescue breaths where appropriate.

We will of course keep abreast of developments and update this information as required.

At present our standard cancellations policy will apply, however everyone’s well-being has to be paramount so we will assess any cancellations should they occur.

If you have any questions please don’t hesitate to contact me on

Mandy Day-Calder
Managing Director