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Home / Online Courses / Courses for care staff

Challenging Behaviour

£20.00

Course Overview

This challenging behaviour e-learning module will enable the learner to improve their techniques for dealing with conflict by exploring different approaches to calming an agitated individual whilst learning from the experience.

Note: Prices shown are ex VAT. VAT is added at checkout.

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Course Aims

The training is intended to ensure that: There is consistency in the interests of all concerned. Learners understand that the organisation has a duty to ensure that it is meeting its obligations in a non-confrontational, safe environment where calmness and reason prevail. That all learners can gain a clear understanding of how to identify and diffuse difficult and threatening situations involving aggression, intimidation and many other types of challenging behaviour. The course also aims to highlight the important part that communication plays in de-escalating a situation.

Learning Outcomes

By the end of this course, you will:

  • Explore your understanding of what constitutes challenging behaviour
  • Identify what might trigger challenging behaviour
  • Develop an understanding of the theory of de-escalation – why do we need this skill?
  • Recognise the causes and signs of escalation
  • Identify the right time to intervene
  • Explore the benefits of various conflict management strategies within the Kilmann grid
  • Develop additional communication and empathy skills
  • Recognise how non-verbal communication methods can affect the outcome
  • Understand what impact your choices in intervention methods can have on the outcome
  • Demonstrate effective de-escalation techniques
  • Identify the benefits of learning from conflict.

Expected learning time

1 hour 30 minutes

About this course

Produced by My Learning Cloud.

Training Duration

1 hour 40 minutes

Publisher

My Learning Cloud

We can deliver can deliver bespoke on-site training for nurses, paramedics, pharmacists, doctors and other healthcare professionals. Courses can be delivered at your place of work and the content tailored to your local requirements.

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General Enquiries and Booking: 0330 3210 228  E: info@cb-training.com
Charles Bloe Training Ltd | 6 Princes Street, Innerleithen, EH44 6JT
Company Reg No: 224189

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  • E-Learning
    • All E-Learning Courses
    • Vaccination Courses
    • Basic Life Support & Anaphylaxis Courses
    • Care Staff Courses
    • Clinical Based Courses
  • Virtual & Classroom Training
    • All Webinars
    • Autism Awareness
    • Care Staff Training
    • Dementia Training
    • Vaccination & Immunisation
    • Basic Life Support & Anaphylaxis
    • Tracheostomy & Ventilation
    • Peg Feeding & Epilepsy
    • Spinal Injury
    • Training For Schools
    • Venepuncture & Cannulation
  • Complex Care Training
    • Tracheostomy & Ventilation
    • Peg Feeding & Epilepsy
    • Venepuncture and Cannulation Training
    • Spinal Injury Training
  • Latest News
  • About
    • About Us
    • Meet The Team
    • Work For Us
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